Wye Valley Trust Coronavirus

Changes to visiting arrangements and a number of services are in place. For more details visit our Coronavirus page

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COVID-19 vaccine

There are a lot of rumours circulating about the COVID-19 vaccine, some of which are circulating on social media.  It can be difficult to tell what's fact and what's fiction, so we've pulled together a set of frequently asked questions to help you establish the facts for yourself. To read the FAQs, follow THIS LINK

Do not leave your home if you have coronavirus symptoms and do not enter hospital/clinic buildings if you have either: 

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

To protect others, do not go to places like a GP surgery, pharmacy or hospital.  Use the 111 online coronavirus service to find out what to do - click here. Click here for advice from the Government on Coronavirus 


Visiting policy eased at WVT hospitals – 20/4/21

We have eased the visiting arrangements at our hospitals allowing patients who have been in for more than seven days to have a daily visit from a nominated visitor, providing this is arranged with the nurse in charge in advance so that social distancing can be maintained.

This applies to the general wards at Hereford County Hospital and the three community hospitals at Ross-on-Wye, Leominster and Bromyard. A single nominated visitor must be identified and visits must be booked in advance with the nurse in charge.  See further down for visiting details.

Visitors will also be required to wear a surgical mask and maintain good hand hygiene. Patients will also be required to wear a surgical mask during the visit if clinically appropriate.

Specialist area visiting
While visiting is currently not permitted in specialist areas – for example ITU, Frome Ward, AMU and GAU – restricted visiting will be allowed through individual arrangements that will be made in special circumstances and for patients receiving end of life care.

Maternity ward visiting
The Trust has also updated visiting arrangements for the Maternity Ward in light of new national guidance. In order to maintain safety for women, a support person and staff members, the following arrangements are now in place: 

  • The nominated support person will need to undergo a twice weekly Covid test while their partner remains an inpatient on the maternity ward or delivery suite
  • They should not attend if they have any Covid symptoms
  • We can offer partners one visit per day – they can visit either between 9am and 2pm or between 3pm and 8pm
  • Also see below for further details or access the maternity website page for this information 

Visiting arrangements at Hereford County Hospital and community hospitals




  • Paediatrics

A nominated parent or carer can be present at all times

  • Maternity
  • 1 birth partner can attend delivery suite throughout the stay
  • 1 birth partner can attend triage for labour assessment
  • 1 birth partner can attend for Induction of labour process between 10am-6pm (if in a side room)
  • On the maternity ward:
  • The nominated support person will need to undergo twice weekly Covid testing
  • They should not attend if they have Covid symptoms
  • Partners can visit once per day – either between 9am and 2pm, or between 3pm and 8pm
  • Children under the age of 16 are not allowed to attend

 See left column for restrictions

  • Intensive Care Unit
  • Frome Ward (covid area)
  • Acute Medical Unit
  • Orthopaedic unit
  • GAU  (elective surgery area)

Visiting currently not permitted – however special arrangements will be made for patients receiving end of life care.

  • Monnow Ward
  • Leadon Ward
  • Redbrook Ward
  • Wye Ward
  • Lugg Ward
  • CCU Ward
  • Arrow Ward
  • Teme Ward
  • Frome Ward (covid-free area)


The restrictions below apply to all wards listed in the left column of this row

  • A daily visit permitted for patients who have been in hospital for 7 days or more
  • A single nominated visitor will be permitted to visit the patient for the duration of their stay (not multiple visitors on different occasions)
  • All visits must be booked by prior appointment with the nurse in charge
  • Visiting hours Monday to Friday 6-7 pm, Sat/Sun 2-3 pm
  • Maximum of two visitors at any one time in multiple bedded bays hence the requirement to book in advance
  • For Leadon and Monnow Ward the maximum number of visitors in the main ward area is 8 (4 per 7 bedded section) plus side rooms
  • Patients who are admitted to our Stroke Unit are also permitted a visit from a nominated individual in the first 24-72 hours of their stay


Visiting in the last few days of life

  • Patients who are receiving end of life care will be enabled to have up to a maximum of four nominated visitors


Community hospital visiting restrictions



Max no of visitors per slot




The restrictions below apply to all wards at the community hospitals listed in the left column 

  • A daily visit for patients who have been in hospital for 7 days or more
  • A single nominated visitor will be permitted to visit the patient for the duration of their stay (not multiple visitors on different occasions)
  • All visits must be booked by prior appointment with the nurse in charge








Service updates


  • Outpatient clinics and elective surgery (planned) 


    We continue to contact patients, based on their clinical need which includes risk factors for each patient relating to Covid-19, to schedule their outpatient appointments and elective surgery, as appropriate.

    The Trust continues to have social distancing and infection prevention measures in place, which includes an assessment area at the front of the hospital where we provide patients with a face mask, unless they have one of their own.  Patients who display symptoms of coronavirus when they arrive may face having their appointment postponed. 

    Outpatients are being asked to arrive no earlier than 15 minutes prior to their booked appointment time and attend on their own.  If this is not possible, the Trust is allowing patients to bring only one friend or relative where they require assistance. Children under the age of 16 are not allowed, unless the patient is a child. There may be situations in the clinic setting where a relative/friend is asked to wait outside the clinic room whilst a consultation takes place.

  • Planned surgery/inpatients

    For patients attending for elective surgery (planned), they will be tested for Covid-19 prior to their procedure to ensure they don’t bring the virus onto the hospital’s wards.  The Trust will contact each patient to arrange for this testing to take place 72 hours prior the date of hospital admission.  All patients must self-isolate following their COVID 19 swab being taken, up until they are admitted to hospital.  Some patients will be advised to self-isolate for longer than this prior to admission and they will be advised of this during their booking.  We will not contact you regarding the test results, unless your swab is positive or void.  You will be contacted in plenty of time to arrange this test and you do not need to call the Trust. However, if five days prior to your admission, we have not contacted you to arrange this please contact us using the details on your covid-19 testing leaflet for the Trust or the booking letter we sent to you.  If you do have a positive test result for Covid-19 we will let you know and discuss if your appointment needs to be rearranged.

    Patients staying in our hospitals will be required to wear a face mask during their stay as part of the Trust’s COVID-19 infection prevention measures.  If there is an exception as to why you are unable to wear a face mask during your hospital stay, please just inform the staff on your arrival/during your stay.

    If you have symptoms of coronavirus - high temperature, a new, continuous cough, and/or loss of taste/smell – please do not attend our hospitals/clinics and contact NHS111 for advice and contact the hospital to let them know that you cannot attend.         

Safeguarding children and adults (7 April)

Covid-19 The Road to Recovery video for patients and their families

Click here to view a short video by The Chartered Society of Physiotherapy to help patients who are recovering from Covid-19 to self-manage their symptoms with physiotherapy guidance.  This illustrates what people can expect when recovering from Covid-19; reassuring them that it may take time to regain their energy and fitness. It also provides advice on simple measures that anyone can take to ensure the best recovery possible; like keeping active and partaking in low-intensity exercise. Patients who have concerns about their recovery from COVID-19 are encouraged to seek the advice of a Chartered Physiotherapist, GP or other Health Professional, who can provide bespoke advice and support.

© Wye valley NHS Trust 2021