• Advise and support patients, their families and carers
• Provide information on NHS services
• Listen to your concerns, suggestions and queries
• Help sort out problems quickly on your behalf

What we do

We are here to help with any questions, compliments or concerns you may have. If you are not happy with the service you are receiving or have a concern that you want answering please contact a member of our staff in the first instance.

However, if you do not feel comfortable talking directly to one of the staff providing your care, or would just prefer to talk to someone who is not directly involved in the care you receive, we can help you.

Please contact us if you need advice, have concerns, or don't know where to turn. .

Why contact us?

We know people sometimes don't raise their concerns because they don't want to make a formal complaint, or feel that they don't want to add burden to already busy staff. However, we want to know when our services are not working well, so that we can continue to improve them, contacting us can help you and help Wye Valley NHS Trust improve our services too.

When a concern or feedback is raised with PALS, in order to process and review your concern and/or feedback, your patient record may be accessed and relevant information used appropriately.

How can you contact us?

Call us directly on 01432 372986 or can email us pals@wvt.nhs.uk

If your call is urgent and out of normal working hours please contact the Hospital switchboard on 01432 355444.

Find out about ways to give feedback or about making a complaint.

If you need information in a different format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact the Trust communications team in the first instance on 01432 372928 or the patient experience team on 372986 or email patientinformation@wvt.nhs.uk

Useful information

Access leaflet about how to make a comment, compliment, concern or a complaint.